Improving Communication
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Welcome to "Improving communication"!

Before you begin! Course introduction.
MODULE ONE: What is communication?

Communication
Verbal communication
Non-verbal communication
Effective communication
Module One Quiz
MODULE TWO: How dementia affects communication

How dementia affects the brain and communication
What can go wrong when communicating with someone with dementia
Common communication mistakes when talking to someone with dementia
Communication in early to mid-stage dementia
Communication in advanced dementia
When a person with dementia may not understand you - Common mistakes to avoid
When a person with dementia may not understand you - How to respond
Looking at your own communication
Module Two Quiz
MODULE THREE: Effective communication with someone living with dementia

"Listen With Your Heart" - Poem
Overall tips for effective communication
Effective non-verbal communication
Validation with compassion
When a person with dementia wants to go home - Common mistakes to avoid
When a person with dementia wants to go home - How to respond
Should we tell the truth to a person living with dementia?
Telling the truth to someone living with dementia - Common mistakes to avoid
Telling the truth to someone living with dementia - How to respond
Being able to say "I'm sorry"
What "no" might mean
Saying "no" to a person living with dementia - Common mistakes to avoid
Saying "no" to a person living with dementia - How to respond
Getting out of a conversation loop
Getting out of a conversation loop - Common mistakes to avoid
Getting out of a conversation loop - How to respond
Positive Physical Approach®
Our approach to someone living with dementia - Common mistakes to avoid
Our approach to someone living with dementia - How to respond
Hand-under-Hand technique®
Visual and verbal regard - Role-plays
Assistive technology to support communication
Human rights approach to communication
Walking in their shoes
Module Three Quiz
Congratulations!

Completion certificate
Additional Resources

"How I walk alongside someone with dementia"
Additional resources
References

What "no" might mean

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